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Privacy Policy2018-05-30T16:36:08+00:00

Pacific European Timber Agency Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visithttp://www.petaluk.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    – “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

    – “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We  use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at trading@petaluk.com or by mail using the details provided below:

PETAL, White Cross business park, Lancaster, Lancashire, LA1 4XQ

Our website uses cookies to set you apart from our other website users. This helps us make sure you have the best experience whilst browsing and allows us to keep improving our site in the future. You have the ability to adjust your cookie settings in your browser if you wish to.

What is a cookie?

A cookie is a small text file that websites save onto your computer or mobile device when you visit a site. It enables the website to remember your actions and preferences (such as language, font size and other display details) over a period of time. This means you don’t have to keep changing things, or re-entering details for example.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

By using our website and agreeing to this policy, you consent to use of cookies in accordance with the terms written here.

How we use cookies

We use only session cookies on our website.

The names of the cookies that we use on our website, and the purposes for which they are used, are set out below:

(a) we use a cookie starting with wfvt_ to recognise general geographic data about the computer when a user visits our website for the purpose of security to help identify malicious attacks. These are known as sessions cookies and are deleted when you leave the site.

(b) we use a cookie wordfence_verifiedHuman to mark that a user has been verified as human for the purpose of security to help identify malicious attacks. These are known as sessions cookies and are deleted when you leave the site.

Analytics cookies

We use Google Analytics to analyse the use of our website.

Our analytics service provider generates statistical and other information about website use by means of cookies.

The analytics cookies used by our website have the following names: _ga

The information generated relating to our website is used to create reports about the use of our website.

Our analytics service provider’s Privacy Policy is available to see here: http://www.google.com/policies/privacy/.

Blocking cookies

Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking “Tools”, “Internet Options”, “Privacy” and then “Advanced”;

(b) in Firefox (version 47) you can block all cookies by clicking “Tools”, “Options”, “Privacy”, selecting “Use custom settings for history” from the drop-down menu, and unticking “Accept cookies from sites”; and

(c) in Chrome (version 52), you can block all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Content settings”, and then selecting “Block sites from setting any data” under the “Cookies” heading.

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Deleting cookies

You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11);

(b) in Firefox (version 47), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, then selecting “Use custom settings for history” from the drop-down menu, clicking “Show Cookies”, and then clicking “Remove All Cookies”; and

(c) in Chrome (version 52), you can delete all cookies by accessing the “Customise and control” menu, and clicking “Settings”, “Show advanced settings” and “Clear browsing data”, and then selecting “Cookies and other site and plug-in data” before clicking “Clear browsing data”.

Deleting cookies will have a negative impact on the usability of many websites.

Our details

This website is owned and operated by Pacific European Timber Agency Ltd.

Our principal place of business is at Pacific European Timber Agency Ltd. White Cross Business Park, Lancaster, LA1 4XQ

You can contact us:

(a) by post, using the postal address given above;

(b) using our website contact form;

(c) by telephone, on 01524 382273 ; or

(d) by email, using trading@petaluk.com

FOR HELP AND ADVICE SPEAK TO ONE OF THE TEAM TODAY

Speak to Us
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